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Frequently Asked Questions

What is MyCardInfo? MyCardInfo is a service provided free of charge by the UICCU which allows you to view your credit card transactions and your statements online. It also provides information on who to call with questions, payment addresses, and how to handle fraud and dispute claims.

How do I enroll? Enrolling is as simple as entering your account information, assigning a Username, Password, and Personal Security Code, and completing a few security controls. You will then have access to your online account. If you are not currently enrolled or logged into the MyCardInfo system yet, just click on the HOME link at the bottom of the page and you'll be re-directed to the Enroll/Login page.

How do I make a Payment on my account? The easiest way to make a payment is through the Make A Payment option in MyCardInfo. By entering your checking or savings account information along with your routing number, you can have a payment posted to your account within a few business days. Also, you can make a payment by stopping in at your local UICCU branch or by mailing payment to the address provided on the Make a Payment page. If you have any questions, please contact our Member Assistance Center at 319-339-1000 or toll free at 800-397-3790 or email us at creditcardservices@UICCU.org.

If I want to Dispute a transaction, what should I do? If you do not recognize a charge or feel you were billed an incorrect amount, first please follow these three steps:

  1. Double-check your receipts and check with other authorized users of your card.
  2. Contact the merchant where the purchase originated.
  3. If you are unable to resolve your dispute with the merchant, please complete and mail or fax the appropriate form available from the Contact Us page of the Help & Info menu.

If you have any questions, please contact our Dispute Department at 1-800-234-5354.

I think I have fraud on my account, what should I do? Please call the number on the back of your card immediately to report any fraud. If you don’t have your card, that number is 1-800-234-5354.

Is MyCardInfo safe? MyCardInfo is designed to keep your account information secure. Your session will time out after 20 minutes of inactivity and your account number is never displayed on the screen. Also, you have the ability to select specific security controls that only you would know.

How do I activate my account? When you receive your card, please call the number provided on the activation label on the card.

My card has been lost/stolen, what should I do? Please call 1-800-234-5354 immediately to report your lost card.

How can I get my credit limit increased? In the event you need a credit limit increase, please contact our Member Assistance Center at 319-339-1000 or toll free at 800-397-3790 or email us at creditcardservices@UICCU.org.

What is APR and how do I find my APR information? APR is annual percentage rate, this is the amount of interest that is billed to your account for the convenience of carrying a balance. Please review your card agreement and welcome letter for complete APR details. If you no longer have these documents, please contact our Member Assistance Center at 319-339-1000 or toll free at 800-397-3790 or email us at creditcardservices@UICCU.org.

What is a line of credit? This amount is listed on the card carrier, the letter to which your card was affixed, in the upper right corner. You may also view your credit line and the balance remaining for purchases and cash advances on the Account Overview page once you have logged into MyCardInfo.

What is a minimum monthly payment? This amount is the monthly minimum you must pay to keep your account in good standing. This minimum amount is clearly stated on each statement and is equal to an amount decided upon by the UICCU.

Who do I talk to if I need help understanding my credit card statement? If you have questions regarding your statement or if you feel there is an error please contact our Member Assistance Center at 319-339-1000 or toll free at 800-397-3790 or email us at creditcardservices@UICCU.org.

I am traveling; can I use my credit card? Your card will work in most parts of the United States and most foreign countries. Due to fraud trends, we may restrict transactions in certain areas. We do strongly recommend that you contact us prior to your departure and notify of your travel plans so we can prepare your account for your trip. To advise us of upcoming travel, please contact our Member Assistance Center at 319-339-1000 or toll free at 800-397-3790 or email us at creditcardservices@UICCU.org.

Can I add a joint cardholder or authorized user to my account? To make this request, please contact our Member Assistance Center at 319-339-1000 or toll free at 800-397-3790 or email us at creditcardservices@UICCU.org and we will provide the necessary form for you to complete.

What rewards do you offer? Our UICCU Visa Platinum offers rewards. For details on available options or to redeem rewards, please visit www.selectyourrewards.com/UICCU. If you have troubles with this site for any reason you may call our rewards helpline at1-888-445-8640.

I forgot my account password or user name, how do I get a new one? In the event you are unable to log into your account online please use the I Forgot My Username or I Forgot My Password options displayed on the Log In page.

How do I get a personal identification number (PIN)? You can request a PIN by contacting us at 319-339-1000 or toll free at 800-397-3790 or email us at creditcardservices@UICCU.org.