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Contact Us

We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

  • LOST AND/OR STOLEN:
    • If you suspect your card has been lost and/or stolen, please call our cardholder call center at (800) 234-5354 immediately.
  • EMAIL
    • UICCU Credit Card Services
      • creditcardservices@uiccu.org
  • PHONE
    • Member Assistance Center
      • 319-339-1000
    • Toll Free Member Assistance
      • 800-397-3790
  • MAILING
    • Payment address
      • Payment Services
      • PO Box 9164
      • Des Moines, IA 50306
    • Correspondence address
      • UICCU Credit Card Services
      • PO Box 2240
      • Iowa City, IA 52244
  • DISPUTE A TRANSACTION:
    • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa or MasterCard Dispute Form and mail or fax to:

    • Mail:
      • Dispute Department
      • PO Box 10409
      • Des Moines, IA 50306
    • Fax:
      • (515) 457-2074
  • You may also call our cardholder call center at (800) 234-5354 if you have further questions.
  • IF YOU SUSPECT FRAUD:
    • Call (800) 234-5354 immediately to report any fraud. Complete the Fraud Affidavit and mail or fax to:

    • Mail:
      • Fraud Department
      • PO Box 10409
      • Des Moines, IA 50306
    • Fax:
      • (515) 457-2074